Role of Leader Managing Conflict Essay Example | Topics and Well Written Essays - 2000 words

Role of Leader Managing Conflict - Essay Example Thus, leadership is defined as the ability to influence a group of people towards the achievement of organizational goals (Robins, Odendaal and Roodt, 2001). This study therefore seeks to critically discuss the role of leader in managing conflict using real examples and case studies from a clinical area. An example is drawn from Riyadh Military Hospital which had encountered certain conflicts when it embarked on a drive to implement some changes in its operations to improve efficiency. The hospital has been experiencing inefficiency of qualified nurses related to high rate of turnover between expertise, because of increased work load, increased duties and responsibilities of bedside nurses and lack of support and motivation. There was also a need to improve the performance of new nurses. The leader nursing staff including sister in charge, head nurse and admin tasked to take the lead in finding lasting solutions to this problem which meant that some changes were to be put in place. C hange was normally met with resistance because of different factors like lack of budget and military role. This essay seeks to critically analyze the different types of conflicts as well as the approaches that can be implemented in order to resolve conflicts in a clinical set up. Analysis of scenario: In the scenario under consideration, there is great likelihood of conflict among the sister in charge, head nurse and the admin that have jointly resolved to take such measures that would improve the competence of new nurses in their work and reduce the employee turn over rate. The fundamental point of consideration in this paper is the different types of conflicts that can occur between the three staff members that have taken the charge. The sister in charge, head nurse and the administrator have their individualistic consents and opinions that find their origin in their respective roles in the organization structure. The head nurse has the most direct interaction with the nurses that are practically facing the problem of lack of training and education. In order to reduce the employee turnover, the head nurse has to pay due consideration to the collective opinion of the nurses that practically work in the hospital. Therefore, the head nurse has little choice but to favor the mutual consent of all working nurses in order to retain the workforce and develop team work. The sister in charge, on the other hand, is sandwiched between the head nurse and administrator. Therefore, the sister in charge has to pay due respect to the concerns of both head nurse and the administrator and is also supposed to introduce and get acknowledged her individualistic opinion. The administrator is loaded with the responsibility of managing the resources of the hospital and allocating the funds to right activities that would benefit the staff as a whole. The administrator can not blindly approve the request raised by the head nurse or the sister in charge. He assumes the responsibility to explain to the owners any action that he takes and justify the allocation of funds to individual activities. Owing to the difference of roles and responsibilities of the three staff members that have taken the charge to resolve the matter of increased employee turnover and lack of competence in the nurses, they have their indivi

Individual Analyzing Buyer Behavior Simulation Summary Essay

Individual Analyzing Buyer Behavior Simulation Summary - Essay Example Compared to the other two services unisex salon and Day Spar which take more time although the payment is high it can be concluded that it is economical to provide barber services rather than day spar in terms of man hours spent. So this tells me I have to stick to the economical service. In the analysis of revenue and cost Day Spar makes a revenue of 111,826 per year while barbershops make the least of the three that is 15,812,Unisex make 28,849, however statistics indicate that men are not comfortable in unisex salons so it can be concluded that option of unisex salon is not viable. Information at hand indicates that Stonewall customers are traditional customers who have been coming there for a long time and because it is easier to retain a customer than to bring in a new one I keep to the traditional operations targeting the present customers while adding value to the services I offer them. I will not transform the barber shop into a Day Spar. BROOKLYN DEMOGRAPHICS Statistics indi cate that males aged 0-34 years old in Brooklyn constitute 56 percent of the population. Statistics further indicate that the older the customers get the less they need stonewall services so I need to work targeting the younger population. While analyzing income data from households it can see that households making more than $100,000 are only 65,936 the least of all categories. These are families with extra income to pay for services of Day Spar maybe. I will target the less income earners who are the majority in this area. Information at hand also indicate that when asked which salon they would go to males in Brooklyn aged 0-15 indicated they would go to a traditional barbershop like Stonewall therefore again it is important that I retain the originality of the shop. CUSTOMER PERCEPTION Data collected indicates that basic services are needed by 100 percent of those interviewed the rest of the services are in a way not needed. Fifty seven percent of the population indicated other s ervices such as Jacuzzi are expensive and possibly they may not pay for them. Fifty eight percent of the males indicated that a salon is a good experience for them I am considering putting this into the mix. Fifty percent of the men interviewed indicated that grooming is important this shows that in order for the business to grow we have to include grooming services such as manicure. POSITIONING STRATEGY I finally settled on choosing the barbershop plus, with value added services that are, hairstyle, pedicure, tattoo, color and manicure. This is because as I added them in that order one by one to the services revenue kept increasing for the three years of projection and not necessarily increasing costs. This done also did not affect the budget under my disposal as I will work within the budget. The average projected revenue for this project was as below; 543+679=843/3=690, savings on available budget= 550-307=307 therefore 307+690=997 in revenue projections for the three years compa red with other options as I will indicate below, again it is the most viable option. When analyzing Sports Spar I realized it is not a viable option because the total cost of implementation are very high ,average profitability for three years is only $644 with provision of an addition luxury service. Furthermore this is a different line of business all together as indicated by demographics. Barber Spar looks like a viable venture when analyzed indicates a revenue of $1164.However it brings in a different service, concierge